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QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life |  | Author: John G. Miller
Publisher: Putnam Publishing Group
Category: Book
List Price: $19.95
Buy Used: $1.84
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Seller: motor_city_books
Rating:  218 reviews
Media: Hardcover
Edition: 1
Pages: 128
Number Of Items: 1
Shipping Weight (lbs): 0.6
Dimensions (in): 8.8 x 5.9 x 0.7
ISBN: 0399152334
Dewey Decimal Number: 153.83
EAN: 9780399152337
Publication Date: September 9, 2004
Availability: Usually ships in 1-2 business days
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Amazon.com Review
QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: "Instead of asking, 'When will others walk their talk?' let's walk our talk first." The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and cliché. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards
Product Description
Who Moved My Cheese? showed readers how to adapt to change.
Fish! helped raise flagging morale.
Execution guided readers to overcome the inability to get things done.
QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.
The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"
Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.
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| Customer Reviews:
Showing reviews 1-5 of 218
 Making Organizations Outstanding July 29, 2010
Kevin Eikenberry (Indianapolis, IN USA)
I love a couple of things when I pick up a book. I love when the title is clear and promises me something tangible (something of course that I care about). And I love it when the book delivers. When the book is also written by a really smart person, who I've had the privilege to work with a bit, it is even better.
This book is all of these things.
John G Miller, author of QBQ - the Question Behind the Question among others, has written a fast paced, easy to read and hard to put down book about making our organizations more... outstanding!
He accomplishes this with 47 short chapters with titles that make the lesson clear. Some examples include:
Make No Excuses
Do What You Promise
Be Fast
Be Flexible: Put People Before Policies
Seek No Culprits
(and 42 more!)
A cynic would say "I already know or have read most of those things." Perhaps this is true, though I doubt it would be true for all 47 and I more highly doubt that you and your organization as doing all 47.
Each chapter is carried by one or more stories and examples, and is illustrative rather than preachy. You can read one each day, over a couple lunch breaks or in one sitting. My guess is you will find one or more that resonate with you in a way that leads you to share it with your team or colleagues.
However you choose to use it, do use it!
Living mindfully May 25, 2010
Schmadrian
Normally, I have a fair amount to say after reading a book. In the case of this one, not so much. Mostly because it's stuff I've long believed, lived, espoused. (Although I do have my own version of how to approach things, RBR, or Reason Behind the Reason, which deals with causation and acting gracefully in response to someone's limitations.)
The concepts are simple, and for me, summed up in the title of my review. Anyone who has any experience with yoga, who has entered into that philosophy needs no further explanation.
Well done to Mr. Miller; this is a great contribution not just to the business world, not just to the self-help community, but to society at large; what's here is the sort of 'enlightenment' that was 'common sense and good manners' a century ago.
Namasté.
Personal rating: 9/10 (I'd have appreciated some more illustrations.)
 Easily Effective May 19, 2010
J. Jaenke
QBQ has been a great spark for my school. On top of crazy schedules and in depth curriculum work we needed to get a grip on getting our school out of a rut of ho hum and its not my job. QBQ provided a fast, motivational read for the staff that reminded us of the bigger theories but didn't bog us down in "academic jargon" and lofty dissertations with $100 words. It was refreshing for us to hit the "reset" on our personal accountability with each other and our students. It certainly can spring board into deeper discussions and processes but you have to have a start some where! The straight forward examples can find its way through the sometimes dense attitudes of people. Anyone who can't see the opportunity to start with themselves after reading this book wouldn't make the effort to read any theory about self improvement.
 Just buy Flipping the Switch by Same Author April 29, 2010
Ruby (Dallas, Texas)
Just buy Flipping the Switch by same author. It gets to the same point with a better word picture.
Great gift for whiners and complainers.
Forget the Why & When Questions, Focus on What & How March 27, 2010
Leanne Hoagland Smith (Midwest USA)
0 out of 1 found this review helpful
Questions are indeed powerful tools for personal and professional discovery. Unfortunately, far too many people truly do not understand the real questions to ask themselves.
In this book, QBQ! The Question Behind the Question What to Really Ask Yourself, Practicing Personal Accountability in Business and in Life, John G. Miller through the use of personal observations show the power of questions and their answers. Beyond being an easy read and quick one as well (less than 120 pages in bigger print), Miller paints in 39 short chapters how to eliminate blame, complaining and procrastination.
The author states the essence of QBQ is all about making better choices through better questions. Just think how that could affect your life? Would you have less resistance by your children to customers? Would you actually have more of your desired results? Imagine the possibilities?
I personally enjoyed Chapter 24 where the author encourages people to leave organizations they no longer believe in. Chapter 25 looked at the power of one because change begins with I or me and not with we. If you want to be noticed, to stand out in the crowded business world, to be The Red Jacket in a sea of gray suits, then in my opinion, this book should be in your personal library and reread on a regular basis.
Showing reviews 1-5 of 218
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